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Our Responsibilities

Gojo (ጐጆ) Host™ agrees to provide services to the Customer, subject to full compliance with the Acceptable Use Policy (AUP) and Terms of Service (TOS). Gojo (ጐጆ) Host™ reserves the right, at its sole discretion, to decline services to any potential customer. Failure to adhere to the stated policies or terms may result in account deactivation. Gojo (ጐጆ) Host™ retains the exclusive authority to determine what constitutes a violation of the AUP and reserves the right to terminate any account without prior notice.

Changes

A change in policy will not be grounds for early contract termination or non-payment; both the TOS and AUP are subject to modify at any moment at Gojo’s (ጐጆ) Host™ sole discretion. The client acknowledges that they have been informed of the type of service being provided as well as the initial costs and charges. The client is aware that charges may occasionally fluctuate depending on hardware availability and general market conditions; any changes that will affect the customer’s recurring monthly or annual bill will be disclosed before the bill is actually sent.

Refunds

There is a limited refund available just for Gojo (ጐጆ) Host™’s hosting services. The hosting service plan itself is covered by the refund; it excludes any additional services like domain registration or SSL certificates. Only the first service of a new client is eligible for a refund, and they must be given within 25 days after account registration. There are no refunds for additional orders. For instance, you will not be entitled for a refund if you have previously had an account with us, canceled it, and then re-registered, or if you have started a second account with us. Your rights under the return policy shall be waived if this agreement is broken. Refunds are not available for services that are stopped or terminated for violating the AUP and TOS. Only legitimate reasons that we are unable to resolve will be eligible for refunds. 

Suspension

If any of these guidelines are broken, Gojo (ጐጆ) Host™ has the right to suspend the violating account. Reactivating your customer account will be within your authority as an administrator. You or your client will have 12 hours to address the issue upon the account’s reactivation. Gojo (ጐጆ) Host™ reserves the right to terminate the violating account and disable the client profile (we will not disable your administrator profile, only your end client profile) if the incident is not resolved within 12 hours of you reactivating your account or if the same account violates any other rules in the future. No matter what their end user does, the root user will always be protected.

Billing

Bills from Gojo (ጐጆ) Host™ for every service ten days before the deadline. You are in charge of making arrangements for payment by the deadline. You have ten days before the past due date to notify us if you wish to cancel your service. A 10% (ten percent) late fee will be applied to accounts that are past due after five days. This late fee will be automatically applied to any past-due invoices and cannot be negotiated. Upon an invoice being past due by 20 days, all associated services will be terminated immediately. Overly late arrivals will not be accepted and may lead to the termination of services or the assessment of additional late costs.

Fraud

In the event that fraud is detected, Gojo (ጐጆ) Host™ has the right to immediately suspend or terminate the fraudulent customer. Any information that Gojo (ጐጆ) Host™ has regarding the fraudulent account will be reported to the relevant financial institutions as well as the local authorities. Whether in the Ethiopia or outside, every fraud order is looked at, and every dishonest customer will face the harshest penalties possible.

Financial Liability

The client understands that the service is of a kind that can be interrupted for a variety of causes other than Gojo (ጐጆ) Host™ negligence and that it is challenging to determine the damages that may arise from any outage. The client hereby acknowledges that the business will not be responsible for any losses resulting from factors beyond Gojo (ጐጆ) Host™’s direct and exclusive control. The customer also achnowledges that Gojo (ጐጆ) Host™’s liability for its own carelessness cannot ever be greater than the amount that the subscriber would have paid for services during the time that the losses occurred. Any attempt to break the TOS/AUP agreement is strictly forbidden and could lead to Gojo (ጐጆ) Host™ terminating your services right away without giving you a refund. The only person who can decide what constitutes a breach of the aforementioned provisions is Gojo (ጐጆ) Host™. If you intentionally abuse servers or violate the TOS or AUP, you could be fined 20,000 Br.

Support

Hardware support for customers’ servers is offered by Gojo (ጐጆ) Host™. If the service is not fully managed, Gojo (ጐጆ) Host™ does not provide software support. Gojo (ጐጆ) Host™ does not take responsibility for software configuration; it just ensures that software is installed by default when using fully managed hosting. Gojo (ጐጆ) Host™ is not liable for any data loss brought on by incorrect script setting. For a price, Gojo (ጐጆ) Host™ may offer more comprehensive site creation assistance, including integration and script configuration. For price information on expanded site build-up support, please contact sales or billing. New PHP extensions or functionality can be requested by hosting clients via a support ticket. Customers of our customers (third-party customers) are not eligible for any kind of support from Gojo (ጐጆ) Host™. We will only provide support directly to customers of Gojo (ጐጆ) Host™.

Data and Backups

To guarantee that important files are never lost, we backup every week on all of our servers. Data from primary drives is mirrored on secondary drives since our servers include hardware Raid10 array capable hard drives. The back-up restoration is for emergency procedures only.

Additionally, we use JetBackup to take backups of your websites and store them offsite for a 21-days retention period, typically in the same country (though not always) as your live server for optimal performance. To set up a custom solution, please get in touch with us if you have data residency needs. Files that we believe are not essential to the functioning of your website, such as error logs, cpanel backups, and cache files, may be excluded. We make commercially reasonable attempts to backup your data, but we make NO guarantees that the backups are regular or comprehensive or that your data can be restored. Maintaining backups of your data, including your website, is entirely your duty.

Transfer / Migration

Our transfers team will do all in their power to assist you with moving your website to us. Transfers are offered as a courtesy, nevertheless, and we are unable to promise that they will be available, feasible, or take the necessary amount of time. Since every hosting provider has a unique setup and some platforms save data in proprietary or incompatible formats, it could be very challenging, if not impossible, to move some or all of your account data. Although we will make every effort, there are situations in which we might not be able to help you move data from an old host. For 30 days following the date of your sign-up, free transfer services are offered. Transfers made after the 30-day free period will be charged; for a pricing quote, please provide precise information to a member of the transfers department. In order to adhere to local laws, applicable data center policies, or for technical or other reasons, Gojo (ጐጆ) Host™ retains the right to move your account without prior notice across data centers.

DMCA Complaints

All DMCA concerns are taken very seriously by Gojo (ጐጆ) Host™, which will look into them. For any expenses related to the investigation of a proven policy breach, Gojo (ጐጆ) Host™ retains the right to seek civil remedies. It is forbidden to use our services to violate any trademark or copyright. Unauthorized reproduction of books, music, images, or any other copyrighted work is one example of this, but it’s not the only one. Your account will be immediately terminated if a trademark holder offers to sell you any counterfeit goods. If an account is discovered to be violating someone else’s copyright, access to the content will be immediately disabled or deleted. Any account that repeatedly violates copyright laws will have its hosting privileges suspended or canceled. Please send a quick email to abuse@gojohost.net if you think your trademark or copyright is being violated. We might need we may require further documentation if the request relates to a license problem. Save yourself and us the trouble; we take DMCA complaints very seriously. 

IP Blacklists

In the event that a customer or a third-party user who is a customer of our customer uses Gojo (ጐጆ) Host™’ services, network, or physical information in a way that would result in Gojo (ጐጆ) Host™ or any IPs that Gojo (ጐጆ) Host™ issues being blacklisted or blocked, Gojo (ጐጆ) Host™ retains the right to suspend or terminate the customer’s services as well as the access to services, network, and/or physical information. In violation of this AUP, Gojo (ጐጆ) Host™ services may be operated on behalf of, connected to, or resold to individuals or businesses identified in the Spamhaus Register of Known Spam Operations database at www.spamhaus.org.

Denial of Service Attacks

Any action that interferes with other systems’ or people’s ability to use any services or other Internet services. This includes “denial of service” (DOS) assaults directed against a specific user or another network host. It is forbidden to interfere with or disrupt other network users, services, or equipment. Making sure that their server is set up securely is the client’s duty. A customer cannot permit others to use their network for improper or unlawful purposes by acting or by not acting. Account termination will occur immediately if someone enters and/or uses another company’s or individual’s computer system without authorization.

Liabilities

Gojo (ጐጆ) Host™ disclaims all liability for any disputes or claims made against our customers and offers no endorsements, claims, or promises about the services they provide. Gojo (ጐጆ) Host™ will never be held responsible for any kind of damages, whether direct, indirect, incidental, consequential, special, or exemplary, that result from using or performing this website or from any information, services, or goods offered on your website. Any content on any server in our network is not our responsibility, and we won’t take any action against any dubious content or behavior until the offending website is brought to our attention via email.

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Gojo (ጐጆ) Host incorporated in Addis Ababa, Ethiopia focusing on what makes hosting great: cheap price, reliable servers, easy to use systems and fantastic customer support.

We’re here to a better hosting experience in Ethiopia.

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